PRIVACY POLICY
This information is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when interacting with us. Private Residence Ltd, PO Box 74 Waimauku, Auckland (“Private Residence”, “we”, “us”, “our”) is committed to complying with the Privacy Act 2020 and to good practice standards for privacy and security whenever we collect, hold, use, or share information.
What information do we collect?
We collect information from you when you interact with us, like attending viewings, making inquiries about properties, signing up to newsletters, or use our applications. It will usually be obvious when we collect information from you, in forms, registers, correspondence, or on sign-up pages. This will usually identify you. We may ask for your consent to collect information about you from other people. You chose to provide us with the information outlined in this statement, so we can provide you with the services you are after from us. We aim to make why we need to collect the information from you (i.e. the purpose) clear before you provide it to us. We will also tell you where you must provide us with details and where it is voluntary or beneficial for you to provide us those details. Further details about information we collect and how we may use it is included below.
What we do with the information we gather?
We use the information you provide for our business purposes, to understand your needs and provide you with a better service. Our purposes for collecting personal information are:
To provide property management services including undertaking background checks on potential tenants and any information created about a person as part of providing services.
Internal business management purposes including internal record keeping, and to monitor, measure, and improve our own business practices. This also includes checking our processes are being followed, managing, training and developing our personnel, and improving or customising our products and services.
Marketing and promoting our services and current and future properties to clients, customers and potential customers including advertising, direct marketing, other promotions, and social media engagement, and for maintaining a connection or relationships through the provision of market information, news, and/or events.
Personal information you choose to provide:
Sign-up information
You will be asked to provide us with information about yourself, your firm or company, when you register for certain services, such as email newsletters and alerts, or to save properties of interest to you on our website or our app. You may also provide additional comments on how you see Private Residence servicing your needs and interests. You can unsubscribe to newsletters and alerts at any time.
Email information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
Email newsletters you sign up for
When you sign up to email newsletters we may track your interaction with the emails we send for the purposes of improving the content we deliver you. You can unsubscribe to email newsletters at any time.
Digital use information
Cookie and tracking technologies are used for gathering unidentified information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website.
We may use cookie and tracking technology depending on the features offered. Cookies also help us to customise the website for visitors. You can turn off Cookies in your computer settings but this may affect your experience of our website.
We use Google Analytics features that associate anonymous data from the Google accounts of signed-in users who have consented to this association for the purposes of personalised advertising.
Third party vendors, including Google and Facebook, show our ads on sites on the internet
Third party vendors, including Google and Facebook, may use cookies on our website to serve ads on other sites on the internet based on a user’s prior visits to our website
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page and control the way that Facebook shows ads using Facebook’s ad settings
Google account holders may view and control their activity by visiting their My Activity page
Where you agree to allow the app to access your location on a mobile device, we may use that information to show you properties around you and give you more relevant search results. Your location information is used only by the app in real time and is not stored by us.
Social media information
When you follow or like our social media channels or like, comment on, share or otherwise interact with any of our content on our social media channels, you may provide information to us about yourself, including your name, profile information and profile picture. The information you make available can often be controlled through the settings for your account on the relevant social media platform.
Our social media channels are public and everything you share on our posts can be seen by everyone else. Please do not share any personal, confidential or sensitive information when posting on any of our social media channels.
Note: the privacy practices set forth in this privacy statement are for our services, website, our social media channels, and applications only. If you click on links to other websites, please review the privacy policies posted at those sites. In addition, your access and use of the social media platforms that we use (including Facebook, Youtube, Linkedin, Pinterest and Twitter, Tiktok) will be subject to the terms and conditions and privacy policies of the companies that operate those platforms.
Distribution of information
Private Residence may share personal information with the third parties we work with to provide or promote our products and services, including using techniques to identify potential audiences for our products and services. Your personal information will only be shared on a confidential basis for the purposes of our business and promotions only and the third party is not permitted to use the information to promote their own products and services.
We will otherwise only share your information with other parties with your consent or direction.
Commitment to Data Security
We have put in place physical, electronic and organisational processes to protect your personally identifiable information. Only authorised employees are granted access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Your Privacy Rights
You have the right to find out and see what personal information we hold about you and to request correction of that information.
You can make requests by contacting our office you have been dealing with and who you believe holds information about you.
You will be notified as soon as practicable of any breach involving your personal information where we believe it has caused serious harm or is likely to do so.
If you have any questions about how we manage your personal information, please contact us. Please report any problems, issues, or concerns about privacy to our office.
Please note Private Residence may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.